🛡️ A Note on Trust & Fairness

The LOTTEDS Circle is built for genuine customers who share our values. To protect the experience of our loyal community, we maintain clear standards for participation.

Order Verification

For the protection of all parties, we may conduct routine order verification. If an order is flagged by our security system as potentially high-risk, we will send a confirmation email to verify the purchase. Your order will be processed and shipped immediately after you confirm. This is a standard practice designed to prevent unauthorized transactions and ensure every package reaches the right hands.

Fraud Prevention

We reserve the right to automatically cancel and refund any order identified as fraudulent, abusive, or in violation of our Terms of Service. This includes — but is not limited to — orders linked to payment disputes filed without prior communication, identity misrepresentation, or patterns of behavior that indicate bad-faith purchasing. In such cases, the refund is processed immediately, and the order is voided before fulfillment begins.

Our Restricted Customer List

To protect our community and our team, we maintain an internal restricted customer registry. Customers may be added to this list when their behavior demonstrates a clear pattern of policy abuse. This is not a step we take lightly — it is reserved for cases where all other resolution pathways have been exhausted.

Criteria for restriction include:

• Malicious refund claims — filing chargebacks or disputes without first contacting our support team, or claiming non-receipt of items confirmed delivered by tracking
• Repeated false complaints — submitting multiple claims determined to be unfounded after investigation
• Extortionate demands — threatening negative reviews, social media posts, or legal action to extract unreasonable compensation beyond what our policies provide
• Malicious defamation — posting provably false or deliberately misleading reviews designed to damage our brand reputation
• Harassment of support staff — repeated, abusive, or threatening communications directed at our concierge team
• Pattern of abusive returns — excessive returns showing clear signs of wear, damage, or intentional misuse of the return policy to repeatedly obtain free usage of products

What restriction means:

Restricted customers may be subject to one or more of the following measures, applied proportionally to the behavior:

• Ineligibility for promotional discounts and coupon codes
• Limitation or suspension of discretionary post-purchase compensation
• Order interception — future orders may be automatically canceled and refunded
• Permanent account closure in cases of severe or repeated violations

In cases involving criminal behavior — including fraud, theft by deception, or coordinated chargeback abuse — we will pursue all available legal remedies, including reporting to relevant authorities and payment networks.

For questions about our trust and safety practices, please contact info@lottedsteam.com. For our complete Terms of Service, visit here.