Returns Policy
Returns & Warranty
We're not happy until you're happy. Simple as that.
Buying jewelry online should feel exciting — not risky. That's why our policies are designed to be as generous as possible. If something isn't right, we fix it. No drama.
30-Day Returns
Changed your mind? Send it back within 30 days for a full refund. Unworn, original packaging. That's it.
Free Size Exchange
Ordered wrong? We'll send the right size — one free exchange per order, shipping on us.
Lifetime Warranty
Manufacturing defects? Covered. Free replacement parts, for as long as you own the piece.
How Returns Work
Step 1: Email info@lottedsteam.com with your order number and a brief explanation. Photos help us process faster but aren't required.
Step 2: We'll reply within 24 hours with return instructions.
Step 3: Ship the item back (unworn, in original packaging).
Step 4: We inspect and process your refund to the original payment method within 5–10 business days.
Return Shipping Costs
Return shipping is the customer's responsibility — unless the item arrived damaged, defective, or incorrect. In those cases, we cover all shipping costs and will provide a prepaid return label or simply dispatch a replacement.
Order Cancellation
- Within 10 hours of placing your order: Free cancellation, full refund — no questions asked.
- 10–24 hours: Cancellation still possible, with a small processing fee.
- After shipment: Cancellation isn't available, but you can initiate a return as soon as the package arrives.
To cancel, email service@lottedsjewelry.com as soon as possible with your order number.
Lifetime Warranty — What's Covered
Every LOTTEDS piece is backed against manufacturing defects for as long as you own it:
- Stone loosening or loss due to setting failure
- Clasp, hinge, or closure malfunction
- Structural defects in the metalwork itself
If your issue falls under warranty, we provide free replacement parts — and in many cases, we'll simply send you a new piece. Email info@lottedsteam.com with clear photos and a description of the issue.
What's Not Covered
The warranty does not cover damage from misuse, accidents, unauthorized modifications, or normal wear and tear. However — if your piece has seen better days and the damage isn't covered, reach out anyway. We often can help with repairs or offer a loyalty discount on a replacement.
SVIP Perks
Our SVIP Circle members ($1,500+ lifetime purchases) receive:
• 48-hour unconditional refund — change your mind within 48 hours of delivery and we refund immediately, no return needed
• No-return replacements — if something's wrong, we ship a new piece without requiring the old one back
• Personal concierge — your inquiries jump to the front of the line
Need to Start a Return?
We're here. Just send us an email with your order number and we'll take it from there.
Email ConciergeAfter-sales & returns: info@lottedsteam.com